FAQ

Frequently Asked Questions

Is shipping really free?

Yes — free shipping Australia-wide on every order, no minimum spend.

How long will my order take?

Orders are dispatched in 1–2 business days and typically arrive within 7–14 business days.

Do you ship outside Australia?

Right now we ship within Australia.

What's your returns policy?

30-day returns on unused items — see our Returns & Refunds page.

How do I track my order?

Use the tracking link in your shipping confirmation email.

Which pets do you cater for?

Every kind — dogs, cats, birds, fish, rabbits and small pets.