Shipping & Returns
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
- Processing time: in 2 to 4 working days
Order verification, tailoring, quality check and packaging.
All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2 to 4 days.
- Shipping time: delivered in 7 to 21 working days
This refers to the time it takes for items to be shipped from warehouse to the destination.
US orders are shipped by e-packet, which is US postal service, usually takes between 7 to 14 days for International delivery usually takes about 14 to 21 business days but can be longer from time to time.
Total Delivery time: Processing time + Shipping time which takes around 21 to 25 days.
- Shipping fee: Majority of products have free shipping services but some premium products might have minimum shipping charges.
We fully take care of the shipping costs of our products worldwide. Most of our products are delivered to you 100% free of charge; no minimum order value is required.
You do not need to return products that are defective upon receipt. After all, we cannot put it back on sale.
However, we will ask for a confirmation of the defect in the form of 2 or more photos of the product. On approval we will deliver you same product/refund your full amount.
If you are not satisfied with the product, you can exchange or return the product within 14 days. Products can be returned if the product does not match the product in our web-store.
To qualify for a return/exchange, your item must be unused and in the same state as the item you received. It must also be in the original packaging.
If you ship more than $75, you should consider using a traceable shipping service or purchasing transportation insurance. We do not guarantee that we will receive your returned items.
If you have completed the return form, you can send the products to the return address indicated on the form. Make sure you enclose the return form and provide the shipment with a Track and Trace code.
Once we have received the return shipment, we will ensure that the purchase amount is back on your account within 14 days.
Depending on your residence, the arrival time of the exchanged products may vary.
The sender is always responsible for the shipment. If we have received the items returned by you, the purchase amount will be refunded by us to your account within 14 days
Do you want to exchange or return an order? Then you can return your product (s) via this link:
Questions about your order?
Do you have questions about your order? Then you can always contact us, even on weekends and outside office hours.