Order Cancellation

E-mail customer service at cancel@elurp.com and include your:

  • Order number
  • Cancellation request with a picture of the product



Orders are able to be cancelled and refunded before shipping.

For more shipping information, please refer to our Shipping and Returns Policy page.

To initiate a cancellation, please contact customer service. The cancellation notification will be e-mailed to you.

Refunds will be reimbursed back to your original account -- credit card or PayPal.

  • PayPal refunds will be transferred immediately.
  • Credit cards may take 5-10 business days to process. 

*Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.

*Please don't hesitate to contact us at support@elurp.com if you have any questions or requests, we'll be happy to assist you !


Thank you very much.
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